Children's Aid Society shall protect the legal and ethical rights of all consumers served and shall demonstrate respect for personal dignity, confidentiality, and privacy.
As a consumer of Children's Aid Society's (CAS) services, you have the right to be treated with respect. It is our goal to help you and your family live in a safe and supportive environment, preferably in your home and neighborhood. It is also our goal to help you and your family to gain more support from community resources.
CAS Clients have:
o The right to know why services are being provided and what CAS staff will be doing to help the client and his/her family.
o The right to know the normal operating hours are 8:30-5:00, Monday-Friday.
o The right to receive services within flexible hours of operation based on the client’s needs.
o The right to know the names, training, education, and titles of staff members working with the client.
o The right to be informed that any services delivered through electronic media, including telephone and computer, have associated risks, but safeguards are taken to protect your information.
o The right to have information about the client kept in confidence. CAS must have the client’s consent and/or the consent of his/her parent/custodian before giving information to anyone, unless required by law or court order. In the event of a court order requiring release of confidential information, every effort shall be made to notify the client.
o The right to be informed, prior to disclosing confidential or private information, about circumstances when CAS may be legally or ethically permitted or required to release such information without the client’s consent. It is the law that CAS shall report suspected abuse and/or neglect of children. It is the law that CAS shall take immediate action to prevent clients from hurting themselves or others.
o The right to know that CAS uses a peer review system of case supervision.
o The right to receive services regardless of race, religion, gender, gender identity or expression, age, disability, or sexual orientation.
o The right to fair and equitable treatment, including the right to receive services in a non-discriminatory manner, the right to consistent enforcement of program rules and expectations, and the right to express and practice religious and spiritual beliefs.
o The right to participate in the assessment of the strengths and needs of the client’s family and to participate in setting their goals. Clients also have the right to participate in the periodic review of their goals and request an in-house review of their care, treatment, and service plan.
o The right to be involved in developing plans for when the client will no longer be receiving CAS services.
o The right to refuse service, treatment, or particular aspects of service or treatment, unless it is court ordered. Refusal of one or more of these could result in CAS’ inability to serve the client further.
o The right to tell the staff if the client believes he/she is not being treated fairly and the right to contact the CAS supervisors.
o The right to receive a written copy of Client Grievance Procedures, which outlines clearly how to lodge complaints, grievances, or appeals before services begin.
o The right to review the information kept in the client’s chart, with the exception of any information provided to CAS by other persons or agencies.
o The right to receive accommodations for written and oral communication needs.
o The right to know the program rules, behavioral expectations, and other factors that could result in discharge or termination from the program.
o The responsibility to provide accurate information relevant to the client’s receipt of services. Inaccurate or inadequate information may result in CAS’ inability to serve the client appropriately and/or effectively.