During initial contact, or as appropriate according to the consumer’s emotional and physical condition, consumers shall be provided with a copy of the CAS consumer rights, which include the following:
o The right to know why services are being provided and what CAS staff will be doing to help the consumer and his/her family.
o The right to know the normal operating hours are 8:00-5:00, Monday-Friday.
o The right to receive services within flexible hours of operation based on the consumer's needs.
o The right to know the names, training, education, and titles of staff members working with the consumer.
o The right to have information about the consumer kept in confidence. CAS must have the consumer's consent and/or the consent of his/her parent/custodian before giving information to anyone, unless required by law or court order. It is the law that CAS shall report suspected abuse and/or neglect of children. It is the law that CAS shall take immediate action to prevent consumers from hurting themselves or others.
o The right to be informed, prior to disclosing confidential or private information, about circumstances when CAS may be legally or ethically permitted or required to release such information without the consumer's consent.
o The right to know that CAS uses a peer review system of case supervision.
o The right to receive services regardless of race, religion, gender, age, disability, or sexual orientation.
o The right to participate in the assessment of the strengths and needs of the consumer's family and to participate in setting their goals. Consumers also have the right to participate in the periodic review of their goals and request an in-house review of their care, treatment, and service plan.
o The right to be involved in developing plans for when the consumer will no longer be receiving CAS services.
o The right to refuse service, treatment, (or particular aspects of service or treatment) or medication unless it is court ordered. Refusal of one or more of these could result in CAS' inability to serve the consumer further.
o The right to tell the staff if the consumer believes he/she is not being treated fairly. If he/she still believes that he/she is not being treated fairly, the right to contact the CAS supervisors, as outlined in the Grievance Policy.
o The right to receive a written copy of the Grievance Policy, which outlines clearly how to lodge complaints, grievances, or appeals before services begin.
o The right to review the information kept in the consumer's chart, with the exception of any information provided to CAS by other persons or agencies.
o The right to receive accommodations for written and oral communication needs.
o The right to know the program rules, behavioral expectations, and other factors that could result in discharge or termination from the program.
o The responsibility to provide accurate information relevant to the consumer's receipt of services. Inaccurate or inadequate information may result in CAS' inability to serve the consumer appropriately and/or effectively.
